Why Your WEEX New User Bonus Hasn’t Arrived?

Still waiting for your WEEX new user bonus? Don’t worry — we’re here to help you understand the most common reasons it might be delayed and what steps you can take next.

New user bonuses are a great way to welcome you to the WEEX platform. However, they come with specific eligibility requirements and tasks that need to be completed. If you haven’t received yours yet, here are the most common reasons — and what you can do about it:

Common Reasons You Might Not Have Received Your Bonus:

Incomplete Identity Verification (KYC):
Most new user bonuses require at least Level 1 Identity Verification (KYC). This is a mandatory step to ensure platform compliance and user security.

If your KYC was rejected, check out this guide: Why My KYC Verification Failed on WEEX?

Not a First-Time User:
The new user bonus is available only to users registering with WEEX for the first time. If you’ve had an account in the past — even if it's inactive — you may not be eligible.

Deposit or Trading Volume Requirements Not Met:
Many bonuses are tied to specific thresholds. For example, a minimum deposit or a trading volume of 100 USDT (spot trading) or 500 USDT (futures trading) must be completed within a set period (usually within 7 days of registration). Make sure you’ve met these requirements.

Activity Outside the Promotion Period:

If your registration or qualifying activity occurred outside the official promotion window, the bonus may not apply. Always verify the campaign’s start and end dates.

Violation of Activity Rules:
WEEX strictly prohibits fraudulent behaviors such as wash trading, cheating, or using multiple accounts. If any of these are detected, your bonus may be revoked.

Bonus Distribution Delays:
Bonuses are generally distributed within 24 to 48 hours after all conditions are fulfilled. During high-traffic periods, there may be some delays.

Overlapping Promotions:
Some new user offers cannot be combined. If you joined another welcome campaign, it may affect your eligibility for this bonus.

What to Do If You Think You’re Eligible:

Check Your Account:
Confirm that your KYC is approved and that your deposit and trading activity appear correctly in your WEEX account.

Wait a Little Longer:
If you just completed the requirements, allow up to 48 hours for the bonus to appear.

Contact WEEX Support:
If more than 48 hours have passed and you still haven’t received your bonus, reach out to the WEEX support team. Provide your WEEX UID, details of the bonus you're expecting, and any helpful information such as screenshots or transaction IDs. The team will investigate and follow up with you directly.